If it is the first time you are hiring a virtual receptionist you must know the importance and benefits that come along. Learning more of these will help you gain more confidence while working with them. Virtual receptionists are bosses of their own; they treat every call as their own business call. Your business will automatically boost as soon as you hire them.
Before hiring, you must know if you have reached the right source and whether they are worth hiring. A virtual receptionist knows how to keep up the pace of business for plumbers and get them more business. Thus, most plumbers are happy hiring them.
Ask these 10 Questions to your virtual receptionist before hiring:
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Are you available to take plumbing calls on my behalf?
One of the first questions plumbers must ask their virtual assistants is if they are able to take plumbing calls. Knowing their interest is important before you hire them for your business. Someone interested in plumbing services will be open to work sincerely and efficiently.
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Are you open to work in shifts?
Are the plumbers open to work in shifts? Sometimes busy season may demand them to handle calls at night or round the clock. Virtual assistant companies offer round the clock services to further support plumbers and help them get more business.
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How do you handle work pressure, especially during busy season?
Ask your virtual assistant how they handle work pressure during peak season. Plumbers may have busy schedule at the site and thus, they are unable to take calls or handle several requests on call. Sometimes, due to delay in responses they lose business.
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How do you prioritize your tasks?
Check with your virtual assistant how they prioritize their tasks. It is crucial for you to know how they manage daily calls, emails, and other data records. It will give you a brief of how they will handle your clients and plumbing calls.
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What do you know about plumbing?
Before you hire them discuss their knowledge in plumbing. They must have a little idea about how plumbers work, their services, and client relations. Look for more answers from them to understand their experience in plumbing queries. If they haven’t handled plumbing inquiries before, they must research about it.
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What are your other skills?
Other than knowledge in plumbing, your virtual assistant must also share the list of skills possessed by them. A list of skills in virtual assistance includes confidence, patience, empathy, detail-oriented, and creative. They must know how to handle impatient clients and critical plumbing queries too.
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How do you manage work in case of power failure or glitch?
Ask your virtual assistant how they manage work in power failure or glitch. Sometimes, you may lose potential queries and leads due to power failure. Calls get dropped and may never return from the client. They must have a power back up to ensure every call is received promptly.
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What is your experience as a virtual receptionist?
Ask the virtual assistant to share their experience as a virtual receptionist. They must have good years of experience in handling plumbing inquiries with ease, confidence, and comfort.
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How much would you charge to work on my behalf?
Before we end the article, you must remember to ask them their fee. Many virtual assistants work on monthly remuneration with plumbers.
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How soon can we begin?
Ask your virtual assistant how soon they can begin working for you. To find someone quickly, you may also visit https://www.signpost.com/
